On-site Support
Reduce downtime, ensure continuity
Unexpected downtime as a result of faults can lead to severe losses. If you encounter a complex fault in your network, you can rely on the Service & Support of PROCENTEC. We are able to solve a wide range of faults immediately. This prevents long-term downtime and ensures the continuity of your installation. Our PROFIBUS and PROFINET experts are at your disposal to get your installation up and running as quickly as possible.
Get in touch with Service & Support instantly. We offer non-binding advice. You can use the contact form or call us at +31 (0)174 671 800.
More than troubleshooting
At PROCENTEC, we have a professional multilingual team of enthusiastic and qualified support engineers with many years of experience in the field. They are specialized in repairing complicated PROFIBUS and PROFINET breakdowns at various types of facilities and thus also your facility. Our experts have all the right knowledge and tools for repairing the breakdown directly on-site.
This prevents long downtime periods and the high costs involved. Moreover, we also offer our expert advice so that you can prevent faults in the future.
If you have one of our advanced diagnostics tools, we can carry out analysis of your system. Your system will be up and running in no time, no matter where in the world you happen to be located.
Your benefits
- Directly available expert engineers
- Full analysis, diagnosis and troubleshooting
- No more high costs due to long-term downtime
- Getting your system up and running again in a very short time
- On-site technical support
- Standard hourly rates
Supported networks
- PROFIBUS
- PROFINET
- AS Interface
- Fieldbus Foundation
- Fiber Optic
Quick troubleshooting
Our support service can give you exactly the right solution if a complicated breakdown occurs in your network. This service enables us to repair all kinds of breakdowns immediately for you. It prevents long-term downtime and guarantees the continuity of your system.
Our experts will be happy to get your system up and running again as quickly as possible.
Daily Rates
| Daily (flat) Rate One Day Network Support | €1.250,- |
| Call out fee: travelling within 1-24 hours | + €2.000,- |
| Call out fee: travelling within 24-48 hours | + €1.500,- |
| Call out fee: travelling within 48-72 hours | + €1.000,- |
| Call out fee: travelling within 72-120 hours | + €500,- |
| Travelling after 120 hours | + €0,- |
- The above-mentioned day rates are including a detailed network report.
- No travel charges within a 100 km radius from our office in Delft.
-
Outside of the 100 km radius we will charge full travel costs from our office in Delft.
Service Packages
One Day Network Support + Standard PROFIBUS or PROFINET Monitoring Kit: €2.700,-
- This will consist of one day network support (no travel charges within a 100 km radius from our office in Delft) + a 24/7 diagnostic tool of choice (Atlas for PROFINET – ComBricks for PROFIBUS).
- We can install the diagnostic tool during the on-site visit. Atlas 101-800110, ComBricks Standard Monitoring Kit (101-200QBS).
Online Support Package: €1.450,-
- Includes a maximum of 24 hours online support.
- We can only provide online support for customers who are in possession of a PROCENTEC diagnostic tool (ProfiTrace, ComBricks, Atlas, Mercury and/or Osiris Software),
- This package only applies during workdays/office hours and is based on availability.
On-site support for 1 year: €12.500,-
- Includes a maximum of twelve (12) days’ worth of call outs for one year.
- This package will only apply in the Netherlands, Germany, Italy and the UK.
- No call out fees and over hours will apply.
- Only expenses will be charged 1-on-1 (if applicable).
-
On-site visits will be based on availability.
Other Costs
| Travel time (per hour) | €70,- |
| Travel distance (per kilometer) | €0,80 |
| Expenses (plane tickets, hotel, etc) | 1-on-1 |
Surcharges
| Outside office hours (6PM – 12 midnight and 6AM – 8AM) | 150% |
| Night hours (12 midnight – 6AM) and Saturdays | 200% |
| Sundays and Holidays | 300% |
Remarks
- Outside office hours, special fees apply (see 'surcharges').
- Our office hours are from Monday till Friday from 8 AM to 6 PM (time zone: UTC +01:00).
- Kilometers are calculated company-return company.
- Prices are VAT excluded.